Quarterhouse

Esha Gulyani

Jul 2026

Had an amazing experience! All credit goes to Callum, who went above and beyond to make sure we were completely taken care of. He personally made sure our order was sorted out smoothly and kept our wait time to a minimum. I’ve dined at many places across Melbourne, but exceptional service like this is what truly sets Quarterhouse apart. He made our entire evening. Food and vibe were amazing as always.

Whale Willy

Nov 2026

We visited for dinner on Sunday, 1 November, on the rooftop floor from around 5:30 pm to 7:00 pm. Overall, we enjoyed the food and atmosphere and had a really good time during dinner. We placed all our food and drink orders through the Pass app throughout the evening, ordering around 5–6 dishes and 9 glasses of beer. At around 7 pm, when the rooftop floor closed, we headed downstairs to the Hall floor to play pool. At approximately 7:45 pm, I went to the bar to order another beer. The staff member initially didn't seem to notice that I was waiting, so I eventually had to get her attention to place my order. I tried to make the payment through the Pass app again, as this was how we'd been ordering all evening. However, I didn't want to add my card details to the app, so I was trying to figure out another way to pay. During this time, the staff member made comments along the lines of, "Just place your order when you're ready" or "Let me know when you're ready to pay." A few seconds later, I realised that I could simply place an order through the table instead of adding my card details to the app. I explained to her that I would order through the table, which I then did. When she brought the beer over, I was standing next to the table where I'd placed the order, which was right beside the pool table where we were playing. As she handed me the beer, she said, "If you're not sitting at the table, you have to order at the bar." My friends and partner found the way she communicated this quite rude and unnecessary. If there was a particular ordering procedure or seating requirement, I would have been more than happy to follow it had she explained it politely from the beginning. What made the experience even more disappointing was that my friends and partner also noticed her attitude and questioned why she spoke to me that way. It honestly made me wonder whether the way I was treated had something to do with us being Asian. We had also noticed that she seemed considerably more polite, welcoming and attentive when serving other customers, who were white. I don't want to jump to conclusions, but the difference in how she interacted with us compared with other customers was noticeable and left us feeling uncomfortable and unwelcome. For reference, the staff member was a white woman with a slim build and medium height (slightly 165-168cm tall). She had blonde hair tied in a bun and multiple, look like old-school-style tattoos scattered across both arms. I couldn't see her name, but she was working on the Hall floor alongside another staff member named Chris at approximately 7:30–8:00 pm. It's a real shame because we genuinely enjoyed the atmosphere and our dinner. However, this interaction left us with a very disappointing impression of the customer service. I hope management will look into this incident, as customers should be treated with the same level of courtesy and respect regardless of their background. Thank you for taking the time to read my feedback.

HR Leuelu

Oct 2026

Great atmosphere and brewed coffee fix alongside the delicious food 😋 👌. Would definitely come back again. Amazing guys. Thank you.

Anthony Henry

Oct 2026

Terrific Friday evening with entertaining music, delicious food and welcoming ambience. Eye fillet steak was mouth watering and sliceable with a butter knife - highly recommend. Barramundi was given 10/10 by the 3 that ordered 👏

Narmadha Anenthan

Oct 2026

The experience at Quarterhouse today was nothing short of disappointing. We were a large group who preordered our food for a 12:00 reservation. The food arrived at 12.35. My cauliflower steak - the description of which on menu was "Chargrilled Cauliflower Steak Chimichurri marinade, roasted red pepper sauce, smoked coconut yoghurt, corn salsa" was bland and cold. It was actually cold. In hindsight I should have sent it back to be reheated but I had to leave at 1:00 and it probably wouldn't have made it back till 1.30. Reading the description now I couldn't taste any of the above mentioned flavours at all. The glasses were not clean, drinks ordered never arrived, it was simply not good enough. And at $34, it simply wasn't! It was company paid , if not I would not have paid for it! Ps. Looks can be deceiving if you're looking at my photo and thinking it looks good!